Shipping policy

Shipping Costs

  • Shipping fees are calculated at checkout.

Shipping Regions

  • We currently ship within the United States only.

  • If, for any reason, we are unable to deliver your order, we will contact you directly and issue a full refund immediately.

Order Processing & Delivery Time

  • Most orders are processed and shipped within 12–24 hours.

  • Standard delivery time is 5–12 business days depending on your location.

  • During holidays, peak seasons, or due to unforeseen events (e.g., customs delays, natural disasters, carrier strikes), shipping may take longer. Please allow up to 14 additional business days in such cases.

Tracking Information

  • Once your order has shipped, you will receive a confirmation email containing your tracking ID and a link to track your package.

  • Tracking information typically becomes available within 1–3 business days after shipment.

  • If you encounter any issues with your tracking code, please contact our support team at sirovcookware@gmail.com.

Address Accuracy

  • Customers are responsible for providing the correct shipping address at checkout.

  • Since we process orders quickly, there is a short window (approx. 12 hours) to correct an address error. Please contact us immediately if you believe the address provided is incorrect.

Lost or Stolen Packages

  • If your tracking information shows that your package has been delivered but you have not received it, please contact our customer support team at sirovcookware@gmail.com.

  • We will assist you in investigating the issue with the carrier and provide the best possible solution.

  • While we cannot guarantee reimbursement for all cases, we are committed to working with you to resolve the matter quickly and fairly.

Responsibility Disclaimer

  • We are not responsible for delivery delays caused by:

    • Customs clearance,

    • Local delivery service delays,

    • Natural events,

    • Air or ground transportation strikes.

  • Any additional customs duties, taxes, or handling fees are the responsibility of the customer.

Questions & Support

  • For any issues regarding your delivery, please contact us at sirovcookware@gmail.com.

  • If you wish to return a product, please refer to our Returns & Refunds Policy.